Tuesday, April 24, 2007

Lotus and SPR/QMR and Templates

So what happens in this fast moving world when you encounter a problem, a bug or an issue with your favorite software?
Well you file a complaint with the online feedback location.
NOw, do you expect an immediate answer? Nope.
Do you eventually expect some answer? Yes.
Do you want to wait for a quarterly or semi-annual distribution? I don't think so.

My question is why can't Lotus provide template updates online to registered customers or even in general. Sure not much changes these days to templates but if they did or needed to, why should one have to wait? Sure you could argue there are special templates which require fees, but without the updated server side code, most template changes are useless.

If it was a security thing it would be out immediately. But fixing a sorting tab or button which does not perform as designed surely could be handled differently.

While on this topic, why don't we get a list of openntf.org templates or the ones in the Lotus sandbox when the file-new application dialogue box? MS Office does this very well by sending you to the online template site when you are searching for something.

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